How to request a return

Log a support ticket by detailing your request with any supporting documentation or pictures to sales@pvcfloortileonline.co.za Alternatively contact the Online Support Centre at 0683707595. Our agents will guide you on the steps to follow.

Small to medium-sized items

You can return your item to any one of gsmg house stores nationwide for a full return or refund. Please ensure you retain all packaging, manuals and accessories to allow us in processing the return in store.

Should you wish to have a small or medium sized item collected by our courier, log a support ticket with sales@pvcfloortileonline.co.za. Detail your request with four pictures indicating the outer packaging as well as the product. Please ensure your order number is indicated on the subject line of your email. We will then arrange a collection.

Large items

For large items, please log a support ticket with sales@pvcfloortileonline.co.za. Detail your request with four pictures indicating the outer packaging as well as the product. Please ensure that your order number is indicated on the subject line of your email. We will then arrange a collection.

Changing your mind / cancelling your order

If you change your mind and wish to return the goods you have bought online you can do so. If you are not happy with your purchase you have up to 7 days from the day you received your order to return it without penalty. The goods need to be in unused condition and in their original sealed packaging. You may be liable for the direct costs of returning the goods. All returned items are subject to inspection to ensure they are suitable for a refund.

Damaged or wrong items at point of delivery

Should an item be incorrect, please contact our Online Support Centre on 0683707595 to arrange for the earliest convenient collection date. Once returned to the store, the product will undergo an assessment after which, the correct item will be dispatched. Promotional, free or bundled items that were part of a purchase must also be returned.

6 month applied warranty

If in the first six months of you having received your goods you find that they are unsafe or have a manufacturing defect, you are entitled to return the goods without penalty and at your discretion.gsmg house will repair and replace the failed, unsafe or defective goods or refund you the purchase price that you have paid. We reserve the right to send the goods for a technical assessment to determine what the cause of the defect is.

You will lose your right to claim if the defect is caused by:

  • Damage caused by lightning or power surges
  • Damage caused by misuse or abuse to the goods
  • Goods are used for a purpose other than the purpose for which they were manufactured. Gsmg house sells products that are for domestic use only
  • Goods used contrary to their instruction manuals
    Accidental damage
  • Product defects within the manufacturer’s guarantee/warranty

Gsmg house will honor all manufacturer warranties and guarantees. So if your product is defective after six months but before the end of the manufacturer’s guarantee or warranty, we will send your goods in for repairs. The manufacturer will determine whether your goods will be replaced or repaired. (Please refer to your manual on the details of the manufacturer’s warranty or guarantee).

Product defects after the manufacturer’s warranty has expired

If the manufacturer’s warranty has expired and you wish to have your goods repaired, Game will arrange a repair to take place on your behalf. A quote will be sent to you in 10 days of the goods being received for your approval.
An assessment fee may be charged whether or not the repair takes place
You will be liable for all associated costs of any repairs that are done out of warranty

Other useful information

Repairs within the Manufacturer’s warranty period take no longer than 21 days after receipt by Game or an authorized service agent. If in the event your repair takes longer than the stipulated time you will either get a replacement of that item with the same or similar model or your money back. This excludes returns made during the item’s extended warranty period, if and where this is applicable.

Cash on Delivery is not a payment option that is utilised for online purchases. All delivery charges are charged to the customer upfront on finalisation of sale